Appointment Setter/Customer Service – Whitehall, PA

Master’s Home Solutions, an independently owned and operated successful home improvement company which has been in business since 1957, is now actively seeking a highly motivated and enthusiastic individual to join our growing team.

Responsibilities

• Facilitate sales leads with accuracy, detailed lead notes, warm handover or introduction call, to provide the best experience for the customer in the initial sales cycle
• Respond proactively to inbound inquiries –and set qualified appointments
• Making outbound calls to prospects leads, gather necessary information and set qualified appointments
• Work closely with management team to ensure leads delivered to sales team are accurate and qualified
• Follow-up. Work with management team to ensure that 100% of all inbound leads are responded to appropriately
• Work supportively with colleagues, operating in a collegiate manner at all times and in line with the company’s values
• Input information from interactions into customer relationship management system for tracking and development purposes

Qualifications

• Prior inbound and/or outbound calling experience
• Robust, professional and resilient call handling
• Personable but persistent, target driven individual
• Sales or Negotiation skills
• Excellent telephone manner
• Punctual