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Appointment Setter/Customer Service - Whitehall, PA

Master’s Home Solutions, an independently owned and operated successful home improvement company which has been in business since 1957, is now actively seeking a highly motivated and enthusiastic individual to join our growing team. 



Facilitate sales leads with accuracy, detailed lead notes, warm handover or introduction call, to provide the best experience for the customer in the initial sales cycle

Respond proactively to inbound inquiries –and set qualified appointments

Making outbound calls to prospects leads, gather necessary information and set qualified appointments

Work closely with management team to ensure leads delivered to sales team are accurate and qualified

Follow-up. Work with management team to ensure that 100% of all inbound leads are responded to appropriately

Work supportively with colleagues, operating in a collegiate manner at all times and in line with the company’s values

Input information from interactions into customer relationship management system for tracking and development purposes



Prior inbound and/or outbound calling experience

Robust, professional and resilient call handling

Personable but persistent, target driven individual

Sales or Negotiation skills

Excellent telephone manner



Training to our specific scripts and procedures to be provided.

Job Type: Full-time



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